STORE POLICY

Because We Care

At Mother Nature Jewelry, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

A woman showcasing different bracelets on the store.

Shipping

Processing time:

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

Greece: 1-2 business days

North America: 2-3 business days

Europe: 1-2 business days

UK: 1-2 business days

Australia, New Zealand and Oceania: 3-5 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

I send the jewelries as a gift so you don't have to pay any customs, although buyers are responsible for any customs and import taxes that may apply. I'm not responsible for any delays due to customs.

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation: before item has shipped

 
The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Frequently asked questions
  • How fast is shipping from Greece to E.U or to the US?
  • We use TNT Express to send our products to the E.U and FedEx Express to U.S, with express shipping. Orders reach very quickly, usually within 2-3 business days. Please see our reviews to confirm this.

 
  • Wholesale availability
  • Yes, we supply our Jewellery, at great wholesale rates to shops and sellers across the world. We ship wholesale orders for free to many countries.

 
  • Custom and personalized orders
  • If you need anything made especially for you feel free to contact me.

 
  • Gift wrapping and packaging
  • I always ship my jewels in a gift box.

  • We can laser carve your messaged in your beautiful wood boxes with 5 Euros additional cost.

 
  • Material
  • All my jewels is casting in sterling silver 925 or solid gold 9k, 14k, 8k and 22k (yellow, pink or white gold).

 
Sizing details

 

IF YOU HAVE AN EXISTING RING
Ring Diameter
Measure the diameter (mm) of a ring that fits the desired finger
Use the Ring Sizing Chart to locate your size

 

IF NOT, MEASURE YOUR FINGER
Ring Diameter
Wrap a strip of paper around your finger, just above the knuckle, and mark the point at which the two ends meet
Measure the paper from mark to mark to find your ring circumference (mm)
Use the Ring Sizing Chart to locate your size
How do you figure out your ring size?
To determine your ring size, do the following:
Use a piece of string or dental floss and wrap it around the base of your finger.
Use a pen to mark the point on the string where the end meets.
Use a millimeter ruler to measure the string

 

https://ensorings.com › pages › ring-size-guide

Privacy policy

Information I Collect

To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

For better shipping services please give us your mobile number.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

I share information with Mother Nature Jewelry as necessary to provide you my services and comply with my obligations under both the Policy and Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.